← Back to Home

Legal

Returns, Refunds & Cancellations

Don Fragrances (Pty) Ltd — Registration Number: 2026/635054/07

Last updated: [insert date]

This policy explains your rights regarding cancellations, returns, and refunds when shopping with Don Fragrances, in line with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

1. Order Cancellations

  • You may cancel your order free of charge before it has been dispatched, by contacting us via WhatsApp or email as soon as possible.
  • Once an order has been dispatched, it can no longer be cancelled — please refer to our Returns section below instead.
  • Where payment was already made and the order is successfully cancelled before dispatch, a full refund will be issued.

2. Cooling-Off Right (Online Purchases)

In accordance with the Electronic Communications and Transactions Act, you have the right to cancel an online purchase within 7 (seven) days of receiving your order, without reason or penalty, provided the product is unused, unopened, and in its original condition and packaging. Due to the hygienic nature of fragrance products, this cooling-off right does not apply once a product's seal or packaging has been opened or broken.

3. Returns

We accept returns in the following circumstances:

  • The product received is defective or damaged
  • The product received is not what you ordered
  • The product is unopened, unused, and still sealed, and is returned within 7 days of delivery

Due to hygiene and safety standards, we are unable to accept returns on opened, used, or unsealed fragrance products, except where the product is defective or was supplied in error.

4. How to Request a Return

  • Contact us via WhatsApp or email within 7 days of delivery, including your order number and, where applicable, photographs of the defective, damaged, or incorrect item.
  • We will review your request and confirm whether the return is approved, along with instructions on how to send the item back to us.
  • Return shipping costs are covered by Don Fragrances where the return is due to our error (defective, damaged, or incorrect item). For change-of-mind returns of unopened products, the customer is responsible for return shipping costs.

5. Refunds

  • Once your return is received and inspected, we will notify you of the outcome of your refund request.
  • Approved refunds will be processed back to your original payment method within a reasonable timeframe.
  • Delivery fees are non-refundable, except where the return is due to our error.

6. Non-Returnable Items

Opened, used, or unsealed fragrance products cannot be returned unless defective, damaged, or supplied in error, in keeping with standard hygiene practices for cosmetic and personal care products.

7. Contact Us

To request a cancellation, return, or refund:

WhatsApp: +27 84 971 7477

Call: [0640957457]

Email: [darren17.workspace@gmail.com]