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Privacy Policy

Don Fragrances (Pty) Ltd — Registration Number: 2026/635054/07

Last updated: [insert date]

Don Fragrances ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

When you use our Site or place an order, we may collect:

  • Name and surname
  • Email address
  • Phone number
  • Delivery address and Paxi collection point details
  • Order and payment history (we do not store card details — these are processed securely by our third-party payment providers)

2. How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order, including confirmations and delivery updates
  • To respond to customer support queries via email or WhatsApp
  • To improve our Site and product offering

3. Legal Basis for Processing

We process your personal information based on your consent (by placing an order or contacting us), and where necessary to perform our contractual obligations to you as a customer.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Payment service providers, to process your payment securely
  • Courier and delivery partners (e.g. Pep/Paxi), to deliver your order
  • Where required by law or a valid legal process

5. Data Storage & Security

Your information is stored securely using reputable third-party service providers (including our database and payment processing partners), who apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

6. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to our legal obligations (e.g. order/tax records)
  • Object to the processing of your personal information in certain circumstances

7. Cookies

Our Site may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect certain features of the Site.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law (e.g. financial and tax record-keeping obligations).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

For any questions about this Privacy Policy, or to exercise your rights under POPIA, please contact us:

WhatsApp: +27 84 971 7477

Call: [0640957457]

Email: [darren17.workspace@gmail.com]