Shipping
Delivery Policy
Don Fragrances (Pty) Ltd — Registration Number: 2026/635054/07
Last updated: [insert date]
We want your fragrances to reach you safely and on time. Here's everything you need to know about how we deliver.
1. Delivery Methods
We deliver nationwide across South Africa via Pep/Paxi, using your nearest Pep or Paxi collection point.
| Delivery Option | Estimated Timeframe |
|---|---|
| Standard Delivery | 5 – 7 business days |
| Express Delivery | 3 – 5 business days |
Delivery timeframes are estimates and begin once your order has been confirmed and payment has been verified. Timeframes may vary slightly depending on your location and courier operations.
2. Delivery Fees
Delivery fees are calculated at checkout based on your selected delivery method and are displayed clearly before you complete your order.3. Paxi Collection
To ensure smooth delivery, please provide your correct Paxi code at checkout (format: 1 letter followed by 4 numbers, e.g. P3908) — this identifies your nearest Pep/Paxi collection point. You'll be notified once your parcel is ready for collection.
You can find your nearest Pep/Paxi point and its code via the Pep app or in-store at any Pep outlet.
4. In-Person Collection (Durban Central)
If you're based around Durban Central, you may select the option to collect your order in person. Please choose "Order via WhatsApp" at checkout and we'll coordinate collection details with you directly.5. Order Tracking
Once your order has shipped, we will notify you via email and/or WhatsApp. Where available, tracking information will be shared so you can follow your parcel's progress.6. Delivery Delays
While we work with reliable courier partners, delays can occasionally occur due to circumstances outside our control (e.g. courier network disruptions, public holidays, load shedding, or severe weather). We'll keep you informed if we become aware of any significant delay to your order.7. Incorrect Delivery Details
Please double-check your delivery address and Paxi code before submitting your order. Don Fragrances is not responsible for delays or non-delivery resulting from incorrect or incomplete information provided at checkout. If you notice an error after placing your order, contact us immediately via WhatsApp so we can attempt to correct it before dispatch.8. Lost or Missing Parcels
If your order hasn't arrived within the expected timeframe, please contact us via WhatsApp or email with your order details, and we'll investigate with our courier partner on your behalf.9. Contact Us
For any delivery-related questions:
WhatsApp: +27 84 971 7477
Call: [0640957457]
Email: [darren17.workspace@gmail.com]